Elizabeth Russell
Experienced IT Client Solutions Leader
Professional Profile
I lead teams who expertly bridge the divide between the business and technical teams to ensure our system solutions exceed client expectations every time. With my extensive technical expertise, I seek to understand the business requirements to find the solution that will best suit the end user’s needs on every project. I ensure my technical and business teams have all the tools and support they need to work together collaboratively to find inspiring solutions and achieve business goals.
Alight Solutions
2012 - Present
Director, Implementation Leader
Lead client engagement to translate needs into system specifications, support the system design team and oversee training development and change management.
Lead a team of nearly 40 senior technical and domain colleagues.
Liaise between IT and over 20+ teams for delivery of new functionality.
Oversee the implementation of solutions for new clients ranging in size from 10,000 - 125,000 individuals.
Responsible for complete delivery of administration system for 9 clients since 2019.
Champion client experience and supporting ongoing teams with adoption of programs and subsequent changes.
Participated in the Women’s Professional Network Career Committee - hosted 6 webinars and networking events and am current Co-Membership Committee Chair.
Aon Hewitt / Hewitt Associates
2002 - 2012
Lead Systems Analyst / Lead Systems Analyst Adv.
Senior Technology Team Leader for a large Multi-Employer Pension Plan focused on client relations and project delivery.
Facilitated client discussions regarding complex technical requirements and provided systems analysis expertise.
Set client expectations and managed involvement in analysis activities.
Supported delivery of client acceptance testing and managed deployment of new functionality.
Education
University of Waterloo
1996 - 2001
Honours Bachelor of Applied Mathematics, Co-op (with Distinction)
Electives in Physics, Philosophy, English & Music