Elizabeth Russell

Experienced IT Client Solutions Leader

Professional Profile

I lead teams who expertly bridge the divide between the business and technical teams to ensure our system solutions exceed client expectations every time. With my extensive technical expertise, I seek to understand the business requirements to find the solution that will best suit the end user’s needs on every project. I ensure my technical and business teams have all the tools and support they need to work together collaboratively to find inspiring solutions and achieve business goals.

 

Alight Solutions

2012 - Present

Director, Implementation Leader

Lead client engagement to translate needs into system specifications, support the system design team and oversee training development and change management.

  • Lead a team of nearly 40 senior technical and domain colleagues.

  • Liaise between IT and over 20+ teams for delivery of new functionality.

  • Oversee the implementation of solutions for new clients ranging in size from 10,000 - 125,000 individuals.

  • Responsible for complete delivery of administration system for 9 clients since 2019.

  • Champion client experience and supporting ongoing teams with adoption of programs and subsequent changes.

  • Participated in the Women’s Professional Network Career Committee - hosted 6 webinars and networking events and am current Co-Membership Committee Chair.

 

Aon Hewitt / Hewitt Associates

2002 - 2012

Lead Systems Analyst / Lead Systems Analyst Adv.

Senior Technology Team Leader for a large Multi-Employer Pension Plan focused on client relations and project delivery.

  • Facilitated client discussions regarding complex technical requirements and provided systems analysis expertise.

  • Set client expectations and managed involvement in analysis activities.

  • Supported delivery of client acceptance testing and managed deployment of new functionality.

 

Education

University of Waterloo

1996 - 2001

Honours Bachelor of Applied Mathematics, Co-op (with Distinction)

Electives in Physics, Philosophy, English & Music